Award winning conference meeting and training venue in North Wales


Develop Loyal, Happy Customers with Outstanding Customer Service

Develop Loyal, Happy Customers with Outstanding Customer Service

Date: Tuesday, 26/03/2019

Time: 09:30 - 16:30

Venue: Glasdir, Plas yn Dre, Llanrwst, LL26 0DF

It is said that a person who has experienced good service will tell at least one other person, one who has been treated poorly will tell ten others. We can ALL relate this as everyone of us is someone else’s customer. In today’s competitive world, it is increasingly important to deliver outstanding customer service and create an experience which brings your customers back again and again.

What will I learn from this Outstanding Customer Service course?

This highly interactive workshop teaches how to create a Magical Customer Experience, using powerful communication skills to build rapport and influence your clients into a positive emotional state – meaning, they are more likely to like and trust your staff and your business. Customer complaints and dealing with difficult customers are issues even in the most customer focussed organisations, we show you how to handle for the best outcome for all.

The goal of outstanding customer service is to turn your customers into ‘raving fans’.

Who should attend this course?

  • Frontline staff
  • Customer service agents
  • Receptionists and administrators
  • Call handlers
  • Supervisors, team leaders and line managers
  • Business owner/ managers

What other experience/training is needed to take this course?

No experience or training is required for attending this course.

What other people have said about this course:

‘Excellent, useful content. Well presented. Lots of time for discussion in group activities. Lots of feed for thought to take forward.’

£59 + VAT each.

For more information and to book your course click here.

Categories:Training / Hyfforddiant

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Contact

Glasdir
Plas yn Dre
Llanrwst
North Wales
LL26 0DF

Phone: 01492 640640
E-mail: info@glasdir.com.

Find Us

For full directions and a location map click here