Award winning conference meeting and training venue in North Wales

How different methods of engagement can help involve the citizen in public service delivery

How different methods of engagement can help involve the citizen in public service delivery

Date: Thursday, 28/09/2017

Time: 09:00 - 13:00

Venue: Glasdir, Plas Yn Dre, Llanrwst, Conwy, LL26 0DF

The Wellbeing of Future Generations Act requires public bodies to ensure that when making their decisions they take into account the impact they could have on people living in Wales now and in the future. It expects them to:

  • Work together better
  • Involve people reflecting the diversity of our communities
  • Look to the long term as well as focusing on now
  • Take action to try and stop problems getting worse – or even stop them happening in the first place

As we have so many diverse communities in Wales, it is important that we adapt the way we communicate and engage with groups accordingly. One size definitely does not fit all!

There is no single form of engagement, it is all about breaking down the barriers between people who deliver services and people who use services.

Whilst there are many great examples of public services working alongside the citizen when designing and delivering services, there are some that are still delivered from the perspective of single service deliverers. This can lead to citizens experiencing multiple, fragmented approaches that can result in:

  • Contradictory and conflicting interventions
  • Poor outcomes for the service user
  • A waste of valuable resources and poor value for money.

Who the seminar is for
This seminar is aimed at public and third sector managers and officers in the following roles:

  • Project planners
  • Policy developers
  • Communication managers
  • Managers involved in citizen engagement

For further information, and to book your FREE place, please click here.

Categories:Digwyddiadau Eraill / Other Events

Some of Our Clients



Keep Updated

To register to receive our e-mail newsletter, please click here.


Plas yn Dre
North Wales
LL26 0DF

Phone: 01492 640640

Find Us

For full directions and a location map click here